Scenario
Workshare Compare is unable to compare .docx documents if the Normal.dotm file is located on a network share or redirected via Group Policy. This is caused by a known issue with Microsoft Word 2010. You’ll need to download Microsoft’s Hotfix KB2553912, which you can get here: http://support.microsoft.com/kb/2553912Workaround
Check if the Normal.dotm file is located on a shared network or directed via Group Policy:- Open a new Microsoft Word document.
- Access Options:
- If you're using Word 2013, ***
- If you're using Word 2010, go to the File menu and choose Options.
- If you're using Word 2007, click the Microsoft Office button and then click Word Options.
- Click Advanced.
- Under General, click File Locations. The File Locations dialog box will open.
If User templates is in any location other than the C:\ drive, Normal.dotm is located on a shared network or directed via Group Policy and you must install Microsoft's Hotfix: http://support.microsoft.com/kb/2553912