Learn how to prevent Workshare 9 from restarting the computer during MSI installation.

Manually removing licensing keys from the Registry may resolve issues where an active license isn't being recognised.

If you notice the Interactive Protect panel is not triggering when a new email is created, follow these steps to enable the Workshare add-in.

If you've purchased or renewed a license and your expired license entitlement hasn't automatically refreshed, you can force the license entitlement to update.

Learn to workaround issues when installing Workshare using the executable bundle and a missing component is required.

Manually removing licensing keys from the Registry may resolve issues where an active license isn't being recognized.

Find out how to stop receiving notifications saying, "Your license is about to expire."

Installation error 25000 can be resolved by checking for multiple versions of Office, and required Office package for Workshare compatibility

An exception is thrown when installing Workshare 9.5 using the MSI. This can cause confusion if Microsoft Visual C++ 2015 is already installed, but the build is lower than the build shipped with Workshare 9.5

If you are comparing two documents with comments, you can customize Workshare 9 registry entry to only display the modified comments.

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Learn how to use the Lumberjack tool to help Workshare Support troubleshoot an issue.

Learn how to add the integration of "Workshare Compare for Excel" in Netdocuments.

For security reasons, Workshare will no longer support the TLS 1.0 protocol. The change is planned for the 20 August 2019 and customers using TLS 1.0 should take action ASAP to ensure uninterrupted service.

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