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Troubleshooting Article

Worldox DMS Error - Unsupported format for the current operation

When attempting to save a Comparison from Workshare Compare into Worldox, an error is thrown. Worldox GX3 and GX4

Worldox DMS Error - Unsupported format for the current operation

Scenario

  1. Launch Worldox DMS.
  2. Go to Compare Documents.
  3. Select two documents to compare.
  4. Click Save as Comparison Document.
  5. Note that the Worldox window comes up with the SaveAs filetype set as "default(*)".
  6. Click OK.
  7. Notice error message is thrown: Worldox DMS error. You have selected unsupported format for current operation.
User-added image

Workaround

  1. Close all Worldox sessions (this is to disable propagation of .INI files from the Worldox Indexing server).
  2. Install Workshare on a client computer, complete with Worldox DMS integration. Or run the Workshare Configuration Assistant (wmconfigassistant.exe) from C:\Program Files (x86)\Workshare\Modules.
  3. Copy the following .INI files: WDUSER.INI and WDSTUSER.INI from the client computer in the following directory: C:\Program Files (x86) \Worldox to the same drive on the above Worldox Server
NOTE: By default and prior to Workshare integration, the .INI files are 1 KB in size. After integration, they expand to 3 KB in size. 
  1. Start the Worldox session on the client workstation.
  2. Re-test the issue. 



 
Environments
Workshare Products
Compare;Workshare 9
Operating Systems
Windows 10;Windows 7;Windows 8.1
Office Versions
Microsoft Office 2013;Microsoft Office 2010;Microsoft Office 2007
DMSs
Worldox GX

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