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Troubleshooting Article

Workshare Word add Add-in becomes inactive each time Word is closed

If you are using Workshare Professional with the Word integration, you may notice there is no Workshare tab appearing in the Word ribbon.


Scenario

  1. Install Workshare Professional with Word integration.
  2. Once installation is completed, open Word.
  3. Notice there is no Workshare tab appearing in the Word ribbon.
  4. Click File > Options > Add-Ins > Manage: COM Add-Ins > Go...
  5. Notice Workshare Ribbon Add-In for Microsoft Office is unchecked.
  6. Check the option and restart Word.
  7. Notice the Workshare tab is still not appearing and Workshare add-in is still unchecked.

Workaround

  1. Open the Registry Editor.
  2. Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\Word
  3. Delete the key Addins\Worshare.WordRibbon.Addin.
  4. Restart Word.
  5. Click File > Options > Add-Ins > Manage: COM Add-Ins > Go...
  6. Check Workshare Ribbon Add-In for Microsoft Office.
  7. Restart Word.
Environments
Workshare Products
Professional
Operating Systems
Microsoft Windows 7
Office Versions
Microsoft Office 2013

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