Scenario
- Install Workshare Professional with Outlook integration.
- Open Outlook.
- Click File > Options > Add-ins > Manage: COM Add-ins > GO.
- Notice that Workshare Ribbon Add-in for Microsoft Office is unchecked.
- Select the add-in and restart Outlook.
- Repeat steps 2 and 3 and observes the add-in is still unchecked.
Workaround
1. Open the Registry Editor.2. Navigate to
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\Workshare.OutlookRibbon.Addin.
3. On the right panel double click on the LoadBehavior.
4. Set the value to 3.
5. Then navigate to
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Outlook\Addins\Workshare.OutlookRibbon.Addin.
6. On the right panel make sure that the LoadBehavior is set to 3.