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Troubleshooting Article

Unable to convert/compare PDF file types

You are attempting to compare or convert the comparison to PDF file type and you receive errors that the comparison has failed or unable to convert.

Failed to compare documents. Unable to convert documents

Scenario

  1. Launch Workshare Compare and select two PDFs as the original and modified documents.
  2. Click OK to perform the comparison (Standard or Fast comparison modes).
  3. Notice an error message generated Failed to compare documents. Unable to convert documents. (Not expected)
User-added image

Resolution

SolidFramework.JobHandler.exe which is responsible for converting PDF to RTF for comparison preparation is being blocked on the user's level as it is deemed to be suspicious or not permitted to run from C:\%username%\AppData\Local\SolidDocuments\SolidFramework\Bin\9_1_6341_1\W64 as most of medium to large organisations have software restriction policies to allow or deny the execution of an application, file, EXE, DLL, etc.

An exception must be put in place for SolidFramework.JobHandler.exe running from 
C:\Users\%username%\AppData\Local\SolidDocuments\SolidFramework\Bin\9_1_6341_1\W64 so PDF documents can be converted into an RTF and handed over to Workshare to complete the comparison.
Environments
Workshare Products
Compare;Professional;Workshare 9
Operating Systems
Windows 10;Windows 7;Windows 8;Windows 8.1;Windows Server 2008;Windows Server 2008 R2;Windows Server 2012;Windows Server 2012 R2
Office Versions
Microsoft Office 2013;Microsoft Office 2010

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