Service Unavailable. HTTP Error 503. The service is unavailable.
Scenario
- Launch Internet Explorer 11.0 or any other web browser.
- Enter the URL for the Protect Server console: http://localhost/Protect or use its IP address http://<IP address>/Protect
- Notice the following error appears:
Resolution
- Go to Control Panel - System and Security - Administrative Tools and launch Internet Information Services (IIS) Manager.
- Under Connections expand the server tree and click Application Pools.
- Ensure ProtectServer application pool is Started.
- Launch again Internet Explorer 11.0 or any other web browser.
- Enter the URL for the Protect Server console: http://localhost/Protect or use its IP address http://<IP address>/Protect
If the issue still continues, please follow the steps below:
- On the Protect server, navigate to C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Config\machine.config
- Right click machine.config file > Properties > Security > Edit > Add > IIS_IUSRS
- Go to Local Security Policy > Local Policies > User Rights Assignment.
- Select Log on as a batch job policy, right click and select Properties
- Ensure the logged in user to the Protect Server is part of this policy as well as the IIS_USERS group