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Troubleshooting Article

RPC_E_DISCONNECTED error when converting Word documents to PDF using Interactive Protect

Learn how to fix the RPC_E_DISCONNECTED error when converting Word documents to PDF using Interactive Protect

The object invoked has disconnected from its clients. (Exception from HRESULT: 0x80010108 (RPC_E_DISCONNECTED))

Scenario

  1. Ensure Interactive Protect is enabled. 
  2. Open Outlook and forward an existing email with Word attachment. (DOCX, DOC).
  3. When the Interactive Protect panel appears, uncheck Clean files - Remove metadata, enable Convert to PDF and click Apply button.
  4. Notice the error message below appears in the Interactive Protect status bar. The object invoked has disconnected from its clients. (Exception from HRESULT: 0x80010108 (RPC_E_DISCONNECTED)).
User-added image

Resolution

  1. Upgrade to Professional 9.5.3. Learn how to download the latest version of Workshare.
  2. If you're on Workshare 9 Update 7b or 9.5.2 and you're unable to upgrade, please raise a case to Workshare Support and request patch CR01129786.
Environments
Workshare Products
Professional
Office Versions
Microsoft Office 2013;Microsoft Office 2010
Email Platforms
Microsoft Outlook 2013;Microsoft Outlook 2010

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