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Troubleshooting Article

Protect Server - Handling Password Protected Attachments

If your administrator has installed the Workshare Protect Portal, Workshare Protect Server can process password protected attachments. In order to do so, you must provide the password for said attachment.


Scenario

Note: Password protected Word, Excel & PDF files can be processed. Workshare Protect Server does not process password protected PowerPoint 

After sending an email with a password protected attachment, you will receive a notification email as follows:

User-added image

Note: Your email will not be sent until you provide the passwords.

Click the link in the email

User-added image

Enter the password for your attachment and click Send. Workshare Protect Server will process the document in accordance with the profiles your administrator has configured.

Note: If you click Ignore, your email will be sent unprocessed.

Workaround

Environments
Workshare Products
Protect Server

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