Scenario
In the event that your new or active license entitlement isn't being recognised in Workshare 9, 9.5 or 10, you may be asked to manually remove the previous or expired license using the following resolution.Resolution
1. Sign out of Workshare (Confirm that the end user is not signed into Workshare)
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Open the Workshare Configuration Manager (Start > Workshare Configuration (User Mode)).
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Go to the My Products tab.
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If the button says Sign Out, click it then close the Workshare Configuration Manager.
2. Delete the Subscription key(s) from the Registry
Note: This step involves modifying the Registry. The Registry is not backed up automatically so changes to the Registry cannot be undone. If you're not familiar with modifying the Registry or you'd like assistance, please contact Workshare Support at support@workshare.com
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Go to Start > Regedit.exe. (You'll need administrative privileges to make changes)
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Navigate to and delete the Subscription key in the following locations if it exists:
HKEY_CURRENT_USER:
For Workshare 10:
HKEY_CURRENT_USER\Software\Workshare\Options\10.00\Internal\Subscription
For Workshare 9.5:
HKEY_CURRENT_USER\Software\Workshare\Options\9.05\Internal\Subscription
For Workshare 9:
HKEY_CURRENT_USER\Software\Workshare\Options\9.00\Internal\Subscription
HKEY_USERS (check all sub-keys except for the key ending in '_Classes'):
Note: the sub-key names under HKEY_USERS may vary
For Workshare 10.0:
HKEY_USERS\.DEFAULT\Software\Workshare\Options\10.00\Internal\Subscription
HKEY_USERS\ S-1-5-18\Software\Workshare\Options\10.00\Internal\Subscription
HKEY_USERS\ S-1-5-19\Software\Workshare\Options\10.00\Internal\Subscription
Etc…
For Workshare 9.5:
HKEY_USERS\.DEFAULT\Software\Workshare\Options\9.05\Internal\Subscription
HKEY_USERS\ S-1-5-18\Software\Workshare\Options\9.05\Internal\Subscription
HKEY_USERS\ S-1-5-19\Software\Workshare\Options\9.05\Internal\Subscription
Etc…
For Workshare 9.0:
HKEY_USERS\.DEFAULT\Software\Workshare\Options\9.00\Internal\Subscription
HKEY_USERS\ S-1-5-18\Software\Workshare\Options\9.00\Internal\Subscription
HKEY_USERS\ S-1-5-19\Software\Workshare\Options\9.00\Internal\Subscription
Etc…
HKEY_LOCAL_MACHINE
For Workshare 10.0:
HKEY_LOCAL_MACHINE\Software\Workshare\Options\10.00\Internal\Subscription
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Workshare\Options\10.00\Internal\Subscription
For Workshare 9.5:
HKEY_LOCAL_MACHINE\Software\Workshare\Options\9.05\Internal\Subscription
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Workshare\Options\9.05\Internal\Subscription
For Workshare 9:
HKEY_LOCAL_MACHINE\Software\Workshare\Options\10.00\Internal\Subscription
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Workshare\Options\10.00\Internal\Subscription
- Close the Registry Editor.
- IMPORTANT: Run the Registry file that contains the up-to-date Enterprise License
- Launch Workshare