You might receive an error in Worldox when attempting to upload a file "Something went wrong One of your files cannot be sent. One or more of your files cannot be retrieved from Worldox - Invalid host application pointer Parameter name: m_hostApplication"
Scenario
The following scenario can trigger an error covered below:- Open the Worldox Application
- Right click on any document
- Select Connect > Send to Workshare
- Specify with whom you wish to share the files with in the dialog box
- Ensure the checkbox Clean Metadata is checked
- Dialog box states Processing...
- Error Invalid host application pointer Parameter name: m_hostApplication as below, is triggered
Resolution
This issue is due to Workshare failing to perform a clean action, as specified in the operation with the Clean Metadata optionThe cleaning action relies on Worshare Protect functionality. The error is triggered by redundant Typelib Registry keys, and can be resolved by completing the following:
- Launch Regedit.exe
- Navigate to [HKEY_CLASSES_ROOT\TypeLib\{2DF8D04C-5BFA-101B-BDE5-00AA0044DE52]
- Click the + sign to expand the key. You will see one or more subkeys:
2.3 is for Office 2003.
2.4 is for Office 2007.
2.5 is for Office 2010.
2.6 and 2.7 are for Office 2013.
2.8 for Office 2016.
2.4 is for Office 2007.
2.5 is for Office 2010.
2.6 and 2.7 are for Office 2013.
2.8 for Office 2016.