Scenario
You can reproduce the issue by following these steps:
- Go to the Control Panel and select View devices and printers.
- Make sure that a default printer is selected, other than the Workshare PDF publisher one.
- Next, open any Word document and make sure you add the Quick Print option to the Ribbon. Follow these same steps for Office 2010, 2013 and 2016:
- Go to File > Options.
- From the Word Options window select Customise Ribbon.
- Then from the Choose commands from drop down list select All Commands.
- Select Quick Print and add it to the desired tab or group in the ribbon.
- If you use it
the Word document is sent as designed to the Default Printer for printing.
- Then go back to the same document and click on the Workshare tab from the Ribbon.
- Select the Convert to PDF option
.
- Select either the Convert to PDF or the Convert to PDF and Email option.
- A new email with the PDF attachment is created or the PDF is saved to the desired location (as expected).
- Go back to the same opened document or open any other one from your PC and click Quick Print. It will not use the Default Printer anymore. You can save the file as a .prn file only.
Resolution
You need to add a REG key to resolve the issue.
First, make a backup of this key:
- Open the Registry Editor (Start > regedit.exe).
- Browse to the key:
- Workshare 9
- 32-bit Workshare on 32-bit Windows:
HKEY_LOCAL_MACHINE\Software\Workshare\Options\9.00\General\GeneralAdmin
- 32-bit Workshare on 64-bit Windows:
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Workshare\Options\9.00\General\GeneralAdmin
- 64-bit Workshare on 64-bit Windows:
HKEY_LOCAL_MACHINE\Software\Workshare\Options\9.00\General\GeneralAdmin
- Workshare 9.5
- 32-bit Workshare on 32-bit Windows:
HKEY_LOCAL_MACHINE\Software\Workshare\Options\9.05\General\GeneralAdmin
- 32-bit Workshare on 64-bit Windows:
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Workshare\Options\9.05\General\GeneralAdmin
- 64-bit Workshare on 64-bit Windows:
HKEY_LOCAL_MACHINE\Software\Workshare\Options\9.05\General\GeneralAdmin
- Right-click the GeneralAdmin key and select Export.
- Enter a File name for it and Save to your desired location.
Next, create the REG key:
-
In the Registry Editor, go to the GeneralAdmin key.
-
Right-click in the right side pane and select New > String Value.
-
Name the key: DisableSetOutputFile
-
Double-click the key. The Edit String dialog opens.
-
Set Value data: True
-
Click OK.
Workaround
As an alternative to using Quick Print, you can use Print.To access it in Word, click File > Print. You can print to your default printer as expected.