Learn how to use the Lumberjack tool to help Workshare Support troubleshoot an issue.

For security reasons, Workshare will no longer support the TLS 1.0 protocol. The change is planned for the 20 August 2019 and customers using TLS 1.0 should take action ASAP to ensure uninterrupted service.

Professional/Compare/Protect 8

Manually removing licensing keys from the Registry may resolve issues where an active license isn't being recognized.

Professional/Protect/Compare 5.2 SR3 - 7.5 and above

Steps to perform when using a new service account or when changing the password for the Protect Server service account.

Learn more about graphics issues in 32-bit Microsoft Outlook 2013 and 2016 (including the Office 365 versions), including blank boxes, blank email content and/or a blank navigation tree.

If you're using the Workshare desktop app, mobile apps or my.workshare.com, add these domain names and ports as an exception or whitelist them in your firewall

If you notice the Interactive Protect panel is not triggering when a new email is created, follow these steps to enable the Workshare add-in.

If you've purchased or renewed a license and your expired license entitlement hasn't automatically refreshed, you can force the license entitlement to update.

Learn how to delete old logs from Protect Server 3.6 so you have more room.

Learn how to make more space on your database by deleting old logs.

Professional/Protect/Compare 9

Learn how to fix the RPC_E_DISCONNECTED error when converting Word documents to PDF using Interactive Protect

Learn how to regain access to Workshare's features when your paid edition has been converted to a free personal account.